Last Updated: 24th May 2025
The first thing I have to say is to welcome you all. If you are here, you know what class is! Speaking of class… Bergdorf Goodman is a name that resonates with luxury, exclusivity, and high fashion. As one of New York City’s most iconic department stores, it has long been a go-to destination for those seeking the finest in designer clothing, accessories, and beauty products. Its online platform, www.bergdorfgoodman.com, extends this legacy into the digital realm, offering a curated selection of high-end fashion and luxury goods to a global audience.
In this review, we’ll dive into the history of Bergdorf Goodman, explore what the website is all about, evaluate its offerings, user experience, pricing, shipping options, and weigh the pros and cons to give you a comprehensive look at what shopping at Bergdorf Goodman online is like.
Bergdorf Goodman’s story began in 1899 when Herman Bergdorf, an immigrant from Alsace, opened a tailor shop in Manhattan. In 1901, Edwin Goodman, a young merchant, partnered with Bergdorf, and the business was renamed Bergdorf Goodman. By 1914, Goodman had taken full control, moving the store to Fifth Avenue and introducing ready-to-wear fashion, a groundbreaking move at the time. The iconic store at 754 Fifth Avenue, where it stands today, opened in 1928, replacing the Cornelius Vanderbilt II House.
Over the decades, Bergdorf Goodman became a symbol of luxury, expanding its offerings and reputation under leaders like Andrew Goodman and Dawn Mello.
In 1972, it was acquired by Carter Hawley Hale Stores, which later became part of the Neiman Marcus Group.
As of 2024, it’s owned by Saks Global, a spin-off of the Hudson’s Bay Company, and remains a pinnacle of style with its women’s and men’s stores on Fifth Avenue and a robust online presence.
The Bergdorf Goodman website is an extension of the brand’s physical stores, bringing its curated luxury shopping experience to customers worldwide.
It’s a digital showcase of high-end fashion, beauty, and home decor, featuring over 900 designers like Prada, Gucci, Saint Laurent, and Valentino.
The site caters to discerning shoppers who value quality, exclusivity, and the latest trends. Beyond retail, it offers a glimpse into the Bergdorf lifestyle through its blog, 5th/58th, and promotes services like personal styling, bridal consultations, and fur storage.
The website aims to replicate the white-glove service of its physical stores, emphasizing luxury, customer care, and an unparalleled selection of designer goods.
A lot!!! Once again, if you know class and you want to be seen in the crowd standing tall in your fancy clothes, this place got you covered. Bergdorf Goodman’s online store is a treasure trove of luxury goods, organized into several key categories:
From designer dresses and evening gowns to contemporary sportswear, denim, and swimwear, the women’s section is expansive. Brands like The Row, Fendi, and Brunello Cucinelli dominate, with offerings ranging from casual chic to formal elegance. The site also features exclusive collaborations, like the limited-edition KULE collection celebrating Bergdorf’s 125-year history.
The men’s store, housed across Fifth Avenue in the physical world, is equally robust online. Shoppers can find tailored suits, casual wear, shoes, and accessories from brands like Tom Ford and Zegna. The selection emphasizes quality and sophistication, catering to a modern, style-conscious man.
Handbags, sunglasses, and fine jewelry are highlights, with standout pieces from designers like Christian Louboutin and Anna-Karin Karlsson. The site’s jewelry section includes everything from statement necklaces to delicate diamond pieces.
Bergdorf Goodman offers a curated range of skincare, makeup, and fragrances, including their own Bergdorf Goodman Number Nine perfume. Brands like La Mer, Sisley-Paris, and Creed are prominently featured, appealing to beauty enthusiasts seeking premium products.
The site includes a selection of home fragrance, china, crystal, and decorative items, perfect for gifting or elevating personal spaces. The “Little BG” section caters to children’s gifts, adding a playful touch to the luxury lineup.
Beyond products, the site promotes in-store services like bridal consultations, fur care, and personal styling, which can be booked online or via phone. The BG Restaurant, located on the seventh floor with Central Park views, is also highlighted, offering dining options from lunch to high tea.
The website also integrates digital content like the 5th/58th blog, which features style guides, designer spotlights, and New York City lifestyle tips, enhancing the shopping experience with editorial flair.
Navigating this place is designed to feel intuitive and luxurious, though it’s not without flaws. The homepage is visually striking, with high-quality images showcasing seasonal collections, new arrivals, and exclusive launches. The layout is clean, with a top navigation bar dividing categories (Women, Men, Beauty, Home, etc.) and a search function for quick access. Filters allow users to sort by designer, size, color, or price, making it easy to narrow down choices in the vast inventory.
The mobile app, available on iOS and Android, mirrors the website’s functionality, offering wishlist synchronization, push notifications for sales, and exclusive app-only content. However, some users have reported glitches, such as 404 errors during checkout and issues with cart functionality, particularly when using ShopRunner. The checkout process is streamlined but can falter with address verification, leading to occasional frustrations. Despite these hiccups, the site’s design is responsive, and product pages provide detailed descriptions, sizing guides, and high-resolution images, often with zoom functionality to inspect craftsmanship.
Customer service is a cornerstone of the Bergdorf experience, with 24/7 support via phone, email, or live chat. The site emphasizes personalized care, with options to connect with specialists for styling or bridal needs. Social media integration is strong, with links to Instagram, Pinterest, and the 5th/58th blog, creating a cohesive brand experience. However, some users have noted that the app’s usability doesn’t always match the in-store “white-glove” service, with occasional crashes or slow load times.
Bergdorf Goodman is unapologetically high-end, and its prices reflect that. A quick browse reveals women’s dresses starting at around $300 for contemporary brands, with designer pieces from Gucci or Prada often exceeding $2,000. Men’s suits can range from $1,000 to $5,000, while accessories like handbags frequently hit four figures, think $1,500 for a Saint Laurent tote or $3,000 for a Loewe bag. Jewelry and beauty products follow suit, with fine jewelry pieces starting at $500 and luxury skincare sets often priced above $200. Even home decor items, like a single candle, can cost $100 or more.
Compared to competitors like Saks Fifth Avenue or Neiman Marcus, Bergdorf’s pricing is on par, reflecting its focus on top-tier designers. Sales and discounts are available, particularly during seasonal events, and the site’s wishlist alerts notify users of price drops. However, the high price point makes Bergdorf Goodman a niche destination for affluent shoppers or those seeking investment pieces rather than budget-friendly options.
Bergdorf Goodman offers worldwide shipping to over 150 countries, a significant draw for international customers.
Domestic shipping options include: Standard Shipping: Typically 3–7 business days, starting at $9.95, though free for orders over $50 (common for luxury purchases). Expedited Shipping: 2–3 business days, with costs varying by location (around $20–$30). Next-Day Shipping: Available for select items, starting at $25. ShopRunner: Free two-day shipping for members, though some users report issues with cart integration.
International shipping costs depend on the destination and order weight, with duties and taxes calculated at checkout. The site offers easy returns within 30 days, provided items are unworn and in original condition, though customer reviews highlight occasional disputes over return approvals (e.g., claims of items being “worn” or “damaged”).
In-store pickup is available for New York shoppers, adding flexibility. Fur storage and delivery services are also promoted, with climate-controlled vaults and scheduled pickups.
Overall, shipping is reliable but can be costly for expedited options, and return disputes can sour the experience for some.
Bergdorf Goodman’s website is a digital extension of its storied Fifth Avenue legacy, offering an impressive array of luxury fashion, beauty, and home goods.
Its curated selection, exclusive collaborations, and premium services make it a standout destination for affluent shoppers seeking the best in designer style.
The user experience is generally polished, with a sleek design and robust features like wishlist synchronization and detailed product pages, though occasional app glitches and checkout issues can detract from the promised “white-glove” service.
Prices are steep, as expected for a luxury retailer, and shipping options are comprehensive but costly for faster deliveries.
If you want to buy New York’s finest, this is a place you should never skip!
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